Write off an unpaid balance

A write-off closes an unpaid amount on an invoice that the club no longer expects to collect. Unlike cancelling, the invoice stays in your records and the written-off amount is recorded.

Example: a family paid most of the season fee, but a small amount is still open and the club decides not to chase it.

Write-off, discount or cancel?

• Write-off: the member owes money, but the club decides not to collect it.

• Apply discount: the member should pay a lower price from the start, for example a sibling or hardship discount.

• Cancel invoice: the invoice should not exist at all, for example a duplicate. See Cancel unpaid invoices (one or many).

1. Open Write-off

1. Go to Finance → Invoices (the coin icon in the left menu). Change the date filter if you cannot see the invoice.

2. Find the invoice and click the three dots (⋮) at the end of the row.

3. Choose Write-off.

2. Fill in the write-off

1. Write-off invoice: check that the right invoice is selected. Askja shows the amount and what will remain.

2. Amount: enter how much to write off. You can write off up to the unpaid amount.

3. Reason: write why, for example "Remaining balance waived by the board". This is required and the member can see it on their receipt.

4. Click Add write-off.

After the write-off

The written-off amount is shown on the invoice and under Finance → Transactions, with the club as the payer.

Tip

Write a clear reason. It helps your treasurer later and the member sees it on the receipt.

Related articles

• Add a payment to an invoice manually (cash, bank transfer or credit)

• Cancel unpaid invoices (one or many)

• Refund a payment (full or partial)