Move a member to another option

Askja doesn't have a Move action for registrations yet. Until it does, you move a member by ending their current registration and then registering them to the new option.

Example: Emma Jónsdóttir trains on Tuesdays but wants to switch to Thursdays.

Coming soon: A dedicated Move action is on its way. We'll update this article when it's live.

Before you start

• You need admin access to the programme.

• Check whether the member has already paid for their current option. This decides what you do with the invoice in step 2.

1. Find the member's registration

1. Go to Home → Programmes and open the programme.

2. Open the Registrations tab. You can also stay on Purchase Options and expand the option the member is in.

3. Find the member in the list. Use Search members if the list is long.

4. Click the three dots (⋮) at the end of the member's row.

2. End the current registration

1. In the menu, choose End registration.

2. In the End membership window, choose:

   • I want to cancel this membership and all its invoices: tick this only if the old invoice should be cancelled. The member loses access, the invoice disappears from the member's shop, and they won't be charged for it. If the member has already paid, leave it unticked and settle any difference separately, for example with a refund.

   • Keep member in the group: tick this if the member should stay in the group while you register them again.

3. Write an Internal note explaining the change, for example "Moved to Thursday option at parent's request". The note is required and only club admins can see it.

4. Click Cancel membership.

3. Register the member to the new option

1. On the programme page, click Register member (top right).

2. Under Member, search for the member by name and select them.

3. Tick the new option and check the Total at the top of the list.

4. Click Register.

4. Check the result

Open the Registrations tab. The member should appear under Active with the new option. The old registration is no longer active; use the Cancelled filter to see it.

Tip

Let the family know about the change: click ⋮ on the new registration and choose Send message.

Related articles

• Find members, guardians, invoices and more

• Registration Tab

• Members